FAQ

PAYMENTS

    1. What is your mode of payment?

                We only accept payments through bank deposit.

                 (BPI/BDO & Security Bank)

2.How long do you process orders?

Kindly give us 1-2 working days to verify your orders.

Please make sure to send us a photo of your deposit slip to pointylittlethings@gmail.com with your order number and full name.

               

SHIPPING INFORMATION

      1. How do you ship your orders?

        The shipping courier will depend on where the order will be sent to.

        • Metro Manila deliveries – Fastrack & Ninja Van

        • Provincial – LBC & Fastrack

      2. What are your shipping rates?

        Shipping rates vary depending on the number of items, shipping weight, as well as the shipping location. You can check the shipping rates in the product page.

        • Metro Manila - starts at P50
        • Provincial - starts P170
      3. When will I get my order?

    It usually takes 1-3 working days to ship within Metro Manila and 4-7 working days for Provincial orders. If your package still hasn't arrived within the given timeframe, email us with your name and order number at pointylittlethings@gmail.com

    4. How do I track my order?

      Once we sent the tracking number. You can track your delivery at http://www.fastrack.ph/track/

       

       

      ***Business hours for order processing is from 9:00am to 4:00pm, from Monday to Friday.